FREQUENTLY ASKED QUESTIONS

At Connected Hearts Pediatric Therapy, we want families to feel informed, supported, and confident at every step. Below you’ll find our most commonly asked questions about evaluations, therapy, scheduling, and what to expect.

ABOUT OUR PRACTICE

  • We provide therapy in your home, daycare, preschool, private school, or community setting. Therapy in natural environments helps children feel safe, supported, and better able to generalize new skills.

  • Yes — teletherapy is available for families throughout Florida when appropriate for the child’s needs.

  • We are currently private pay only, which allows us to offer flexible, individualized, child-led therapy without insurance restrictions.

    Families may submit Superbills to their insurance carriers to attempt reimbursement.

    If you have questions about Superbills, our admin team is happy to help.

    Families may also ask about potential qualification for the Step Up for Students (Unique Abilities) Scholarship, and we can help guide you through the process.

  • We support children from birth through age 21.

  • We currently serve Palm Beach County, including West Palm, Lake Worth, Wellington, Boynton Beach, Delray Beach, Boca Raton, and surrounding communities.

GETTING STARTED

  • You can:

    We will schedule a free phone consultation and guide you through the next steps.

  • We do not offer direct screenings for clients, but we do offer phone consultations to determine whether a full evaluation and therapy is appropriate.

    We also provide school-wide or community screenings with partners and organizations.

    For collaboration inquiries, call or text 561-425-8575 or email info@connectedheartspeds.com.

  • Evaluations include:

    • Parent interview

    • Review of developmental history

    • Standardized and informal assessments

    • Natural observations

    • A detailed written report

    • Recommendations and next steps

  • Your therapist will review the results with you, create individualized goals, and help you schedule ongoing therapy sessions.

  • Sessions are typically 45–60 minutes, depending on the child’s age, needs, goals, and attention.

THERAPY APROACH

  • Child-led therapy follows the child’s interests, sensory needs, and motivation. We do not use or support compliance-based approaches.

    This approach leads to:

    • Higher engagement

    • More joy

    • Better generalization

    • Stronger relationships

  • Goals are collaboratively developed based on:

    • Evaluation results

    • Family priorities

    • The child’s strengths and communication style

    • Functional daily needs

  • Caregivers are active partners.

    We incorporate:

    • Coaching

    • Strategy modeling

    • Home ideas and activities

    • Tips that feel realistic and family-friendly

  • Absolutely. With caregiver consent, we collaborate with:

    • Teachers

    • Behavioral therapists

    • Doctors

    • School SLPs and OTs

    Collaboration ensures continuity across environments.

  • Sessions vary by child, but often include:

    • Play

    • Movement

    • Sensory exploration

    • Modeling communication

    • Functional practice

SESSIONS & SCHEDULING

  • Most children benefit from 1–3 sessions per week, depending on goals and needs.

  • Session availability varies by therapist. We do our best to accommodate family schedules when possible.

    Weekend appointments may be available depending on therapist availability.

  • Yes — with permission from the school or daycare, we can see your child during the school day and collaborate with staff.

  • Families may reach out through text, call, or email.

    While individual therapist preferences may vary, we are always reachable at 561-425-8575.

PAYMENTS & POLICIES

  • We accept:

    • Credit/debit via our secure payment system, IVY

    • Step Up For Students Scholarship (for qualified families)

  • We do not require long-term contracts.

    We recommend consistent weekly sessions, but we remain flexible to each family’s needs.

  • Late Cancellation/No Show Policy:

    1. First Late Cancel/No Show: A warning will be issued.

    2. Second Late Cancel/No Show: A second warning will be issued.

    3. Third Late Cancel/No Show: The child will be discharged from that therapy type, and possibly the practice.

    4. Fee Policy: After the first warning, a fee equal to 50% of the session cost will be charged for any late cancellation (made less than 6 hours prior) or no-show, unless due to a documented medical reason.

    Punctuality:

    In a three-month period, if a family is more than 15 minutes late three times, does not attend three appointments, or cancels with less than 24 hours’ notice three times (without a doctor’s note), the child may be subject to discharge.

    If you arrive late, the session will not be extended, and the full cost still applies.

Still have questions? We’re here to help. Reach out to our team anytime.

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