Frequently Asked Questions
Below you’ll find our most commonly asked questions about evaluations, therapy, scheduling, and what to expect.
About Our Practice
About Our Practice
Where do sessions take place?
We provide therapy in your home, daycare, preschool, private school, or community setting. Therapy in natural environments helps children feel safe, supported, and better able to generalize new skills.
Do you offer teletherapy?
Yes — teletherapy is available for families throughout Florida when appropriate for the child’s needs.
Do you accept insurance?
We are currently private pay only, which allows us to offer flexible, individualized, child-led therapy without insurance restrictions.
Families may submit Superbills to their insurance carriers to attempt reimbursement.
If you have questions about Superbills, our admin team is happy to help.
Families may also ask about potential qualification for the Step Up for Students (Unique Abilities) Scholarship, and we can help guide you through the process.
What ages do you work with?
We support children from birth through age 21.
What areas do you serve?
We currently serve Palm Beach County, including West Palm, Lake Worth, Wellington, Boynton Beach, Delray Beach, Boca Raton, and surrounding communities.
What areas do you serve?
We currently serve Palm Beach County, including West Palm, Lake Worth, Wellington, Boynton Beach, Delray Beach, Boca Raton, and surrounding communities.
Where do sessions take place?
We provide therapy in your home, daycare, preschool, private school, or community setting. Therapy in natural environments helps children feel safe, supported, and better able to generalize new skills.
Do you offer teletherapy?
Do you accept insurance?
What ages do you work with?
What areas do you serve?
What areas do you serve?
Getting Started
Getting Started
How do I get started?
You can:
Fill out the contact form on our website
Call or text: 561-425-8575
Email: info@connectedheartspeds.com
We will schedule a free phone consultation and guide you through the next steps.
Do you offer screenings?
We do not offer direct screenings for clients, but we do offer phone consultations to determine whether a full evaluation and therapy is appropriate.
We also provide school-wide or community screenings with partners and organizations.
For collaboration inquiries, call or text 561-425-8575 or email info@connectedheartspeds.com
What does an evaluation include?
Evaluations include:
Parent interview
Review of developmental history
Standardized and informal assessments
Natural observations
A detailed written report
Recommendations and next steps
What happens after the evaluation?
Your therapist will review the results with you, create individualized goals, and help you schedule ongoing therapy sessions.
How long are therapy sessions?
Sessions are typically 45–60 minutes, depending on the child’s age, needs, goals, and attention.
How do I get started?
Do you offer screenings?
What does an evaluation include?
What happens after the evaluation?
How long are therapy sessions?
Our Therapy Approach
Our Therapy Approach
What does “child-led” therapy mean?
Child-led therapy follows the child’s interests, sensory needs, and motivation. We do not use or support compliance-based approaches.
This approach leads to:
Higher engagement
More joy
Better generalization
Stronger relationships
How are goals chosen?
Goals are collaboratively developed based on:
Evaluation results
Family priorities
The child’s strengths and communication style
Functional daily needs
How are families involved in therapy?
Caregivers are active partners.
We incorporate:
Coaching
Strategy modeling
Home ideas and activities
Tips that feel realistic and family-friendly
Do you collaborate with teachers or other providers?
Absolutely. With caregiver consent, we collaborate with:
Teachers
Behavioral therapists
Doctors
School SLPs and OTs
Collaboration ensures continuity across environments.
What does a typical session look like?
Sessions vary by child, but often include:
Play
Movement
Sensory exploration
Modeling communication
Functional practice
What does “child-led” therapy mean?
How are goals chosen?
How are families involved in therapy?
Do you collaborate with teachers or other providers?
What does a typical session look like?
Sessions & Scheduling
Sessions & Scheduling
How often will my child need therapy?
Most children benefit from 1–3 sessions per week, depending on goals and needs.
Do you offer evening or weekend appointments?
Session availability varies by therapist. We do our best to accommodate family schedules when possible.
Weekend appointments may be available depending on therapist availability.
Can you see my child at school or daycare?
Yes — with permission from the school or daycare, we can see your child during the school day and collaborate with staff.
How do I communicate with my therapist?
Families may reach out through text, call, or email.
While individual therapist preferences may vary, we are always reachable at 561-425-8575.
How often will my child need therapy?
Do you offer evening or weekend appointments?
Can you see my child at school or daycare?
How do I communicate with my therapist?
Payment & Policies
Payment & Policies
What forms of payment do you accept?
We accept:
Credit/debit via our secure payment system, IVY
Step Up For Students Scholarship (for qualified families)
Do you require a contract or commitment?
We do not require long-term contracts.
We recommend consistent weekly sessions, but we remain flexible to each family’s needs.
What is your cancellation policy?
Late Cancellation/No Show Policy:
First Late Cancel/No Show: A warning will be issued.
Second Late Cancel/No Show: A second warning will be issued.
Third Late Cancel/No Show: The child will be discharged from that therapy type, and possibly the practice.
Fee Policy: After the first warning, a fee equal to 50% of the session cost will be charged for any late cancellation (made less than 6 hours prior) or no-show, unless due to a documented medical reason.
Punctuality:
In a three-month period, if a family is more than 15 minutes late three times, does not attend three appointments, or cancels with less than 24 hours’ notice three times (without a doctor’s note), the child may be subject to discharge.
If you arrive late, the session will not be extended, and the full cost still applies.
